Reference

What You Agree To When You Use okaok

These legal terms govern your account, your data and how we handle transactions processed through GCash, Maya and InstaPay.

Account eligibility rulesData and privacy rightsGCash, Maya, InstaPay transaction termsCookie and tracking policyHow to raise a legal request
okaok What You Agree To When You Use okaok
HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

We handle your personal data with a clear retention policy: we keep only what we need to operate your account, process payments and meet our legal obligations under Philippine law. When you no longer have an active account, we retain records only for as long as required by applicable financial and regulatory rules — then they are deleted. You can request a copy of the data we hold on you at any time through the email channel above.

Cookie Policy We use session and analytics cookies to keep your account logged in and to understand how the lobby is used. You can manage cookie preferences in your browser settings without losing account functionality.
Account Security Your account is protected by OTP verification on login and on withdrawal requests. Any change to your registered GCash or Maya wallet number triggers an additional identity check before it is processed.
Data Retention Rules We keep transaction records — including InstaPay and GCash deposit logs — for the period required under Philippine financial law. Records outside that window are deleted on a rolling schedule.
Your Rights and Requests You have the right to access, correct or request deletion of your personal data. Submit requests via email with your account reference and we will respond within the legally required timeframe.
LEGAL CONTACT PATHS

How to Reach Us for Legal or Policy Matters

If you have a question about these terms, want to exercise a data right or need to flag a compliance concern, our support team handles legal queries through the channels below. Account-specific legal requests — such as data access, data deletion or a dispute about a GCash or Maya transaction — should include your registered email and account reference so we can action them without delay.

Live Chat Start a live chat session from any page on the site. Quote your account reference and the specific legal or policy topic you want addressed so we can route it correctly.
Email Support Send legal requests to our support email address. Data access and deletion requests are acknowledged within the timeframe required under applicable Philippine law.
Account Help Centre The Help Centre covers policy documents, account terms and payment-specific conditions for GCash, Maya and InstaPay. Search by topic before submitting a formal request.

Common Legal and Policy Questions

These are the questions we get most often about account terms, data rights and transaction rules. If your question is not here, reach us through live chat or email with your account reference.

Account access depends on local law and is available only to eligible players in jurisdictions where online casino activity is permitted. You must meet the legal age and eligibility requirements that apply in your location under Philippine law.

Your account contract is governed by applicable Philippine law. Disputes that cannot be resolved through our support channels are referred to the courts with jurisdiction as defined by local statute.

Send a data access request to our support email with your registered email address and account reference. We acknowledge and action these requests within the timeframe required under applicable Philippine data protection rules.

Yes. Submit a deletion request via email. We will remove data not required by financial or legal retention rules. Transaction logs tied to GCash, Maya or InstaPay payments are kept for the period mandated by Philippine financial law.

Closed account data is retained only for the legally required period under Philippine financial and regulatory rules. Once that period ends, your personal records are deleted on our rolling schedule.

We share only the data each payment provider needs to process your transaction — your registered account name and the transaction amount. Each provider handles that data under their own published privacy terms.

We post a notice on this page whenever terms are updated materially. Continuing to use your account after an update is posted counts as acceptance of the revised terms under your account contract.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.