Reference

How okaok Handles Your Personal Information

When you open an account with us, you share personal details — and you have every right to know exactly what we collect, why we collect it, and how long we keep it.

Data collected at account registrationPayment details — GCash, Maya, InstaPayHow we protect your informationYour rights to access and deletionHow to reach our privacy contact
okaok How okaok Handles Your Personal Information
DATA SECURITY PRACTICES

How We Protect and Manage Your Account Data

Protecting the information tied to your account is a core part of how we run this platform. From the moment you register to every deposit and withdrawal you make through GCash, Maya, or InstaPay, your data moves through encrypted channels. Here is the concrete picture of how that works.

Encrypted Data Storage

Your personal details and payment references are stored with SSL encryption. Account passwords are hashed — we cannot read your password, and neither can anyone else with database access.

Cookie and Session Controls

We use session cookies to keep you logged in across pages and analytics cookies to understand how the site performs. You can clear cookies through your browser settings at any time without losing your account.

Data Retention Timeline

We keep your account data for as long as your account is active and for a period after closure as required by applicable law. Once the retention period ends, records are deleted from our systems.

Your Right to Request Changes

You can request a copy of your data, ask us to correct inaccurate details, or request account deletion. Submit your request through live chat or email and we will confirm receipt and next steps.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Questions about your personal data — whether you want to update your details, request a copy of what we hold, or ask us to delete your account record — go directly to our privacy team. Use any of the three contact paths below and we will respond as quickly as we can.

Team online

Live Chat

Reach our support team through the live chat icon on the site. Identify your request as a privacy matter and the agent will escalate it to the right team.

Email Support

Send a written data request to our support email address. Include your registered mobile number and the specific action you are requesting — access, correction or deletion.

Account Settings

Some personal details — your registered name, contact number and linked e-wallet — can be reviewed directly inside your account profile. Log in, go to Settings, then Personal Details.

Common Questions About Your Data and Rights

If something in this policy is unclear, the answers below cover the questions we hear most often. If yours is not listed, our support team can help you directly.

We collect your name, email address, mobile number and date of birth at registration. If you link GCash, Maya or InstaPay, we also record a transaction reference to match deposits and withdrawals to your account.

No. We never store your GCash PIN, Maya password or InstaPay credentials. Those stay inside your own e-wallet app. We only record the transaction reference and wallet identifier our payment processor provides.

Send your request through live chat or our support email. Include your registered mobile number. We will confirm receipt and send you a copy of your personal record within a reasonable timeframe.

Yes. Submit a deletion request through live chat or email. We will remove your data after verifying your identity and satisfying any retention period required by applicable Philippine law.

We share data only with payment processors such as GCash and Maya, identity verification partners, and authorities where Philippine law requires it. We do not sell your data to any third party for marketing.

Log in to your account, go to Settings, then Personal Details. For security reasons, some changes — like a linked wallet update — require identity verification through our support team first.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.