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Terms and Conditions That Apply to Your okaok Account

These terms set out what you agree to when you open and use an account with us — covering deposits through GCash, Maya, or InstaPay, how your wallet balance is managed, and what we expect from each other.

Account eligibilityGCash, Maya, InstaPay paymentsWithdrawal conditionsAccount suspension rulesPhilippine law applicability
okaok Terms and Conditions That Apply to Your okaok Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

Live Chat Open the chat widget from any page in your account. Our support team can clarify specific clauses, explain account restrictions, or escalate a terms dispute on your behalf.
Email Support Send a written query to our support address for anything that needs a paper trail — account disputes, payment-term questions, or a formal request to review a decision.
Help Centre Our help centre covers the most common terms questions around GCash deposits, withdrawal conditions, and account verification steps, available directly from the account menu.
ACCOUNT SECURITY AND RIGHTS

How We Protect Your Account and Handle Your Data

Data We Collect

We collect the details you provide at registration — name, contact number, and payment method identifiers such as your linked GCash or Maya account — and we keep them only as long as your account is active or as required…

Account Security

Your account is protected by your login credentials and, where enabled, a one-time PIN sent to your registered mobile number. Never share your OTP with anyone, including anyone claiming to represent us.

Payment Record Retention

Every GCash, Maya, and InstaPay transaction tied to your account is logged and accessible in your account history. If you spot a discrepancy, contact support within 30 days of the transaction date.

Requesting Changes

To update personal details, correct a payment method record, or submit a data removal request, contact us through live chat or email with your account ID and a description of the change you need.

Frequently Asked Questions About These Terms

These terms apply to every person who opens an account with us and uses any part of the platform, including deposits via GCash, Maya, or InstaPay, where local law permits access.

We will always notify you before a change takes effect. A notice will be sent to your registered account. Continuing to use your account after the notice period means you accept the updated terms.

Accounts found to be shared or operated by someone other than the registered holder may be suspended pending a review. You will be contacted through your registered number or email.

Go to your account transaction history, identify the entry in question, then contact support via live chat or email within 30 days. Include your account ID and the transaction reference number.

No. These terms operate alongside applicable Philippine law. Where a conflict exists between a term and local legislation, local law takes precedence. Access and eligibility depend on what local law permits.

Submit a data removal request through live chat or email with your account ID. We will process it in line with our data retention obligations under applicable law and confirm the outcome in writing.
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Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.